Many aspects of our products are hand-produced, hand-finished, and use natural materials, which makes them subject to minor variations in colour, finish and size. All pieces will mature and age over the course of time through natural processes associated with use, heat and flame. These changes are an essential part of the dynamic of the piece. MAD Design Group reserves the right to make minor amendments without prior notice.
Length of Warranty
12-month warranty from date of purchase on stainless steel parts including raw, linished and powder coated, on mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or rendered).
Chips and scratches are not covered by warranty. Natural variations in colour, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.
If you live in extreme weather conditions where the accumulation of snow is likely, use of the Winter Storage Bag is imperative in order to be covered by warranty.
Electric models are covered by a 12-month warranty.
HEATSCOPE® Warranty
HEATSCOPE® heaters are designed and manufactured by MHS Munich Home Systems GmbH.
MHS Munich Home Systems GmbH / HEATSCOPE® warrants to the original purchaser of products supplied by HEATSCOPE® that the products will be free from defects and/or faults in materials and/or workmanship for twenty-four (24) months from the date of invoice.
Subject to the following conditions of this warranty, if a defect and/or fault in materials and/or workmanship are found during the warranty period, HEATSCOPE® will replace or repair the products (at its option) without charge.
HEATSCOPE® infrared heaters must be installed and executed only by an authorized expert / trained professional electrician in accordance with the applicable standards and regulations for electrical wiring in the electrical trade in the respective country/region of installation. All relevant local building and fire safety regulations must be observed at any time and under any circumstances.
For more information, please refer to the HEATSCOPE® warranty document.
Express Warranties Do Not Include
Service calls to:
Correct the installation of the product.
Instruct you on how to use the product.
Repairs when the product has been used in other than normal domestic/commercial use or when not used in accordance with the Installation, Operating and Maintenance Manual.
Repairs when the parts or models have been modified or altered in any way that has not been approved in writing.
Repairs when the product has been dismantled, repaired or serviced by anyone other than an authorized representative.
Pick up and delivery.
Normal maintenance as required in the Installation, Operating and Maintenance Manual supplied with the product.
Transportation or travelling costs involved in the repair when the appliance is installed outside our AUTHORIZED CUSTOMER SERVICE CENTER’s normal service area.
Damage to the product caused by accident, misuse or Act of God.
Services and Claims
The Warranties set out above are express Warranties given by MAD Design Group and are in addition to the rights and remedies which are conferred upon consumers by Trade Practices Act 1974 of the Commonwealth and other Commonwealth, State or Territory legislation.
Service under the warranties set out above must be provided by MAD Design Group Authorized Customer Service Center which shall provide service during their normal working hours.
Your warranty certificate along with proof of date of purchase must be produced when making any claim.
For warranty claims please contact your local distributor. If there is not a local distributor in your country please call MAD Design Group.
Please note: Don‘t send in any devices to the manufacturer without any former contact with your distributor or dealer. He will inform you about all the following steps.